myHelvetia is the central customer portal of Helvetia Insurance Switzerland. Together with Karakun and other partners, a modern, user-centred platform for digital insurance services was created. The solution is based on a microservice architecture using Quarkus, Apache Kafka, Capacitor, and Angular. It simplifies everyday interactions, offers innovative features such as digital account delegation, and measurably reduces internal workloads. Karakun played a key role in architecture, development, and quality assurance.
When Insurance Services Must Keep Pace Digitally
Customer expectations for digital services have shifted significantly in recent years: information must be available at any time, self-services should work without detours, and interactions need to be as intuitive as possible. Helvetia therefore set out to create a customer portal that meets exactly these expectations – making insurance genuinely convenient in a digital world.
Self-Services That Actually Work
myHelvetia gives customers a central, clearly structured portal for all their insurance matters. This includes:
- A transparent overview of contracts, claims, documents, and invoices
- Notifications for new documents
- Self-services such as claims reporting, address and bank account changes
- Mobile access via iOS and Android app, including push notifications and biometric logi
A particular highlight is the account delegation feature: policyholders can grant third parties – such as family members – access to selected policies via an intuitive and fully digital customer process. This solution is unique in the Swiss insurance landscape and demonstrates how consistently the portal is designed around user autonomy.
Technologie That Keeps Complexity Under Control
The elegant user interface is the visible result of a modern and modular architecture.
A Unified Frontend for Web and Mobile
On the frontend, an Angular-based component architecture ensures consistent interaction patterns and facilitates the implementation of new features across multiple platforms.
Microservices for Performance and clear Ownership
Several Quarkus-based microservices form the technical backbone, enabling high performance, stability, and a clear separation of business domains.
Reliable Event Integration in a Heterogeneous IT Landscape
Service communication runs via Kafka; Kafka Streams efficiently pre-processes and consistently provides data from numerous backend systems. The result: fast response times, low latency, and high robustness when handling complex data structures.
Measurable Benefits for Customers and the Organisation
The introduction of myHelvetia delivers clear advantages:
- Higher customer satisfaction through intuitive self-services
- Strengthened Helvetia brand and market presence
- Digital document delivery reduces print and postage costs
- Relief for internal processes and lower administration costs
- Flexible extensibility of the platform for future digital services
With a user base of over a quarter of a million people, these efficiency gains have a tangible impact.
Karakun as a Long-Term Implementation Partner
Karakun supported the project over several years as a key part of the development team. Our responsibilities included:
- Active contribution to the technical architecture
- Development of core components in both frontend and backend
- Integration of various data sources via Kafka
- Quality assurance and continuous improvement of the platform
- A trusted and reliable partner throughout the entire project lifecycle
Through close collaboration with Helvetia and other partners, a robust, high-performance, and long-term scalable solution was created.